Returns + Care

We want you to feel good about what you bring into your home and your ritual.

Scent is deeply personal. Sometimes what we imagine and what we experience are simply different. If something you receive from Mama Loux isn't quite what you were hoping for, please reach out. We would be happy to help you find what you're looking for.

Returns

We accept returns of eligible, unused products within 14 days of delivery.

To be eligible for a return, products must be unused, unopened, and returned in their original condition and packaging.

Because our Ritual Resin Incense is a sensory product, opened or used resin cannot generally be returned. If you have a question or concern about something you've received, however, please contact us. We want to understand what happened and help where we can.

Refunds + Store Credit

For eligible returns, you may choose a refund to your original form of payment or Mama Loux store credit.

Original shipping charges are non-refundable.

Customers are responsible for the cost of return shipping unless an item arrived damaged, defective, or was sent in error.

Once your return is received and inspected, we will process your refund or store credit and let you know that it has been completed.

Damaged or Broken Items

We take great care in preparing and packing every Mama Loux order. If something arrives damaged or broken, please contact us as soon as possible after delivery with your order information and photographs of the item and packaging.

We will work with you to make it right.

For items damaged in transit or orders we have fulfilled incorrectly, Mama Loux will cover the appropriate replacement or resolution and any related shipping costs.

Exchanges

If something isn't quite right and you're drawn to another blend or ritual tool instead, please reach out.

We are happy to help guide you toward what you may be looking for and, when possible, arrange an exchange or store credit for an eligible return.

Ritual is personal. Scent is personal. We want what you choose to feel resonant when it arrives in your hands.

Order Changes + Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will always do our best to accommodate your request. Once an order has been packed or shipped, however, we may not be able to change or cancel it.

A Note on Care

Everything we make and offer is prepared with care, from the resins we source to the small batches we hand-grind to the ritual tools we choose.

We ask for that same care when making a return.

And if you're simply unsure about what to choose, please reach out before ordering. We would be delighted to help you find the blend, scent, or ritual that feels right for where you are.

Return to Ritual.